Hello – We were just informed of upcoming scheduled infrastructure maintenance this evening briefly impacting all WellSky applications. Note that the system will not be offline for the entire 2 hrs, see below for more detail.
Technical Notification: Scheduled Infrastructure Maintenance – Thursday, August 20, 2026
Please accept this notification regarding scheduled security infrastructure maintenance. As part of our commitment to maintaining the highest standards of system security and operational integrity, WellSky will perform a routine security certificate renewal tonight.
| Maintenance Parameter | Details |
| Affected Applications | Azure-hosted solutions (A&D, Human Services, Ombudsman, and Portals) |
| Scheduled Date | Thursday, August 20, 2026 |
| Maintenance Window | 9:00 PM – 11:00 PM EST |
| Required Action | Ensure all active sessions are saved prior to 9:00 PM EST |
Operational Impact Summary
- No Extended Downtime: Please note that your application will not be offline for the duration of the two-hour window. This timeframe represents the cumulative period required to sequentially apply and validate the certificate updates across all hosting environments.
- Momentary Service Interruptions: Clients may experience a brief, momentary interruption lasting only several seconds as the secure server bindings are updated.
- Session Refresh Requirement: If users are actively logged into the system during the precise moment of transition, they may be prompted to log back in or refresh their browser session.
This maintenance has been scheduled during off-peak hours to minimize operational disruption. We appreciate your patience and cooperation as we perform these essential security updates. Should you experience any persistent connectivity issues following the maintenance window, please contact SIMS SUPPORT